Reset my multi-factor authentication method
If an admin or user loses access to their multi-factor authentication (MFA) method, like if they’ve lost their phone or uninstalled their authenticator app, an admin can reset their MFA and clear their methods.
Note: These instructions are for Microsoft 365 accounts. If you lost access to the method used to sign in to your GoDaddy account, cancel two-step verification (2SV) instead.
Select the Email & Office tab, and follow the steps there first. If you have any issues, you can try the steps in the Entra admin center tab instead.
- 登入電子郵件& Office儀表板（使用您的GoDaddy使用者名稱和密碼）。
- 點選用戶旁邊的「管理」 。
- Under Manage, select Reset MFA.
- Before you can reset MFA, you'll see a prompt asking to verify your identity. Confirm that it's you using a one-time code sent via text message, an authenticator app or your password.
- After verifying your identity, when asked to confirm that you want to reset the user’s MFA, select Reset. You’ll see a success message confirming that MFA was reset.
MFA will be reset for the user, and all their methods will be cleared. The next time they sign in, they’ll need to add a new method. If you get an error, follow the steps in the Entra admin center tab instead.
Required: Admins cannot reset their own MFA methods using the Entra admin center. Please follow the steps in the Email & Office tab instead.
Warning: Please follow these steps carefully. Making changes in the Microsoft Entra admin center outside of these steps can cause issues that our GoDaddy Guides may not be able to help you fix. See our Statement of Support.
- 登入Microsoft Entra管理中心。使用Microsoft 365 email地址及密碼（此處無法使用GoDaddy使用者名稱及密碼）。
- Under Identity, select Users, and then All users.
- 選取使用者的顯示名稱。
- 選擇「管理」下方的「驗證方式」 。
- Select Revoke multifactor authentication sessions (you might have to select
More first).
- 選擇要求重新註冊多重要素驗證。
- 要確認，請選擇確定。
系統會要求使用者在下次登入時設定新的MFA。已重設登入方式的使用者需要刪除無法存取的方式。
If you tried the steps in both tabs and are having issues resetting MFA, please contact a GoDaddy Guide for help.